• 100-day return policy, which means you have 100 days after receiving your item to request a return.

• Items must be unused and in resellable condition or defective.
• Items must be in their original packaging with all tags intact.
• A receipt or proof of purchase is required.
• Contact us for a free return label.

Customers who use Klarna as their payment method are eligible for a 14-day no-questions-asked return policy.

• You may return your item within 14 days of delivery without providing a reason.
• Klarna customers do not need to pay return shipping fees.
• Klarna returns should be sent to the following address:
  17175 Von Karman Ave, #107, Irvine, CA, 92614.

Regardless of the payment method, all returns should be sent to:
17175 Von Karman Ave, #107, Irvine, CA, 92614
Customers who did not use Klarna for payment are also eligible for free return shipping.

• If the purchased product is faulty, reach out to us within 7 days of the delivery date.
• If the purchased product is lost or theft, Please collect evidence and contact us immediately.

• Refund to original payment method.
• Refund to store credit.

• After your return has been processed, you will receive a refund notice from us and it will take an additional 3-7 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
• If more than 15 business days have passed since we’ve approved your return, please contact us at help@donahona.com.